Return Policy
CXB Return Policy
We have a 15 -day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at castxblast@gmail.com. If your return is accepted, because the product is damaged or defective, we’ll send you a return shipping label, as well as instructions on how and where to send your package. For exchanges based on satisfaction or in the case the incorrect size/color was ordered, the customer is responsible for shipping the item back to us.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at castxblast@gmail.com
For exchanges based on satisfaction or in the case the incorrect size/color was ordered, the customer is responsible for shipping the item back to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.